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Frequently Asked Questions



  • Over 99.5% of eTA authorizations are granted within 2 hours after receiving the application.
  • 24/7 support in multiple languages.
  • Activity carried out in over 36 countries.

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Safe payment system

Credit card: the credit card data is submitted directly to the bank’s server, communication between the browser and the server is free of charge and supported by a 128 bit SSL3 encryption (currently the highest safety standard with server-side certification).

Card Payments Safe Payment


CANADA-ETA.CA operates within full observance of the international regulations of the Standard Payment Card Industry – Data Security Standard (PCI-DSS) developed by major credit card companies to protect their clients’ personal information.


Frequently Asked Questions about eTA Canada